Clydesdale Bank Plc
Financial Ombudsman decision DRN-5698077 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Mar 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Ms P is unhappy with how Clydesdale Bank Plc trading as Virgin Money dealt with her security concerns after she reported that she was the victim of a scam.Complaint handling
I agree there have been customer service failings by Virgin Money in relation to the matterService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5698077.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.