Barclays Bank UK PLC

Financial Ombudsman decision DRN-5697509 Not upheld

Not upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Miss S complains that Barclays Bank UK PLC caused delay in converting her mortgage to interest only terms.Mortgage administration

it’s clear that the way Barclays handled the application caused Miss S a great deal of upset, frustration and inconvenience. There were various problems – including poor service and delay by the adviserService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5697509.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.