Santander UK Plc
Financial Ombudsman decision DRN-5695936 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
She said they hadn’t allocated her payment to her last purchase.Charges and fees
She was also upset that on a call with Santander their agent wasn’t able to clearly explain how interest was applied.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5695936.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.