Nationwide Building Society

Financial Ombudsman decision DRN-5695420 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Nationwide should have stopped providing the overdraft on the same terms and treated Mr N with forbearance rather than adding even more interest, fees and charges on the overdraft.Treatment in financial difficulty

Nationwide acted unfairly when it continued charging overdraft interest, fees and any associated charges on Mr N’s facility from September 2020.Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5695420.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.