Barclays Bank UK PLC

Financial Ombudsman decision DRN-5695403 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

declined to refund a payment taken from her accountCard dispute or chargeback

upheld Miss C’s complaint in relation to the customer service she had received during the telephone calls she had with its advisorsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5695403.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.