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Blue Motor Finance Limited
Financial Ombudsman decision DRN-5695289 Not upheld
Not upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Tue Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr T complains that Blue Motor Finance Ltd (BMF) treated him unfairly when he made it aware of his financial difficulties and medical circumstances.Treatment in financial difficulty
He said he was struggling to pay for essentials such as rent or utilities and agreed to complete an income and expenditure form.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5695289.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.