Revolut Limited

Financial Ombudsman decision DRN-5694139 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

I’m sorry that Mr F has been the victim of a scam. But for the reasons I’ve set out, I don’t think Revolut has acted unfairly in holding him liable for the payments.APP scam refund refused

As these were card payments, I’ve considered whether Revolut should have raised a chargeback, and the likelihood of it being successful, once it was notified of the scam.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5694139.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.