HSBC UK Bank Plc
Financial Ombudsman decision DRN-5693593 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Apr 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
The estate of D complains HSBC UK Bank Plc unfairly closed an account.Account closed or refused
HSBC accepted it provided mixed reasons for the closure – with K being told it was due to account usage on one hand, and on the other he was told it was due to the overdraft.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5693593.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.