TSB Bank plc

Financial Ombudsman decision DRN-5692246 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

TSB Bank plc sent him an incorrect interest certificateCharges and fees

I think TSB could have been clearer with Mr P, and had it done so I think Mr P would have been caused less inconvenience.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5692246.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.