Barclays Bank UK PLC

Financial Ombudsman decision DRN-5690950 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr P complains that Barclays Bank UK PLC (“Barclays”) mistakenly cancelled his cardCard dispute or chargeback

Barclays failed to call Mr P as he expected which resulted in Mr P having to chase Barclays to find out why his card had been cancelled and so Mr P raised a complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5690950.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.