Santander UK Plc
Financial Ombudsman decision DRN-5690586 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Aug 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr L complains that Santander UK Plc hasn’t refunded him for some transactions he made using his debit card.Card dispute or chargeback
I think Mr L could have been supported better, and it could have managed his expectations better.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5690586.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.