Metro Bank PLC

Financial Ombudsman decision DRN-5690389 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mrs K has complained that Metro Bank PLC won’t refund the money she lost after falling victim to an alleged scam.APP scam refund refused

I appreciate Mrs K may be unhappy that Metro closed her account.Account closed or refused

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5690389.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.