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MONEYBARN NO.1 LIMITED
Financial Ombudsman decision DRN-5689433 Upheld
Upheldoutcome, as published by the Ombudsman
£1,995redress stated in the decision
Tue Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Miss L complains about the compensation that Moneybarn No. 1 Limited had paid her for mis-selling a conditional sale agreement to her.Product mis-sold
Moneybarn’s errors in its March and November 2024 letters have caused distress and inconvenience for Miss LComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5689433.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.