MONZO BANK LIMITED
Financial Ombudsman decision DRN-5689045 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mr W complains that Monzo Bank Ltd unfairly decided to close his account without an explanation why.Account closed or refused
Mr W has been open with our service about the challenges he’s experienced and the extent of his vulnerability.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5689045.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.