MONZO BANK LIMITED
Financial Ombudsman decision DRN-5687602 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Credit file reporting, Complaint handling, Data and privacy
In the Ombudsman’s words
Restricted access to his accountFunds blocked or frozen
Recorded defaults in relation to Mr G’s outstanding overdraft balanceCredit file reporting
Provided poor communication in relation to the device issueComplaint handling
Failed to provide all the information when making a Data Subject Access Request (DSAR)Data and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5687602.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.