Santander UK Plc
Financial Ombudsman decision DRN-5687601 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£58,979redress stated in the decision
Tue Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Bereavement and power of attorney
In the Ombudsman’s words
unauthorised spending on his accountsUnauthorised transaction
failed to protect his banks accounts after he registered a Power of Attorney (POA)Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5687601.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.