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Halifax Limited
Financial Ombudsman decision DRN-5683737 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,856redress stated in the decision
Thu Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr A complains that Bank of Scotland plc trading as Halifax recalculated the repayments on his mortgage.Mortgage administration
I accept that the service provided by Halifax has at times been poor. It took too long to clarify the terms of the offer and to send Mr A a copy of the terms and conditions as he’d requested.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5683737.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.