Santander UK Plc
Financial Ombudsman decision DRN-5681040 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Aug 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Santander failed to put a dispute marker on the account as it should have done at that time.Mortgage administration
Santander has accepted it got things wrong when it failed to put the dispute marker on the account in February 2025.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5681040.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.