NewDay Ltd

Financial Ombudsman decision DRN-5680964 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Treatment in financial difficulty

In the Ombudsman’s words

Mr R complains that NewDay Ltd (‘NewDay’), trading as Pulse Credit Card, shouldn’t have approved a payment that allowed him to go over-limit.Unauthorised transaction

Where a customer is experiencing financial difficulties (for whatever reason) this service would expect a lender to treat the customer positively and sympathetically.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5680964.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.