Santander UK Plc
Financial Ombudsman decision DRN-5680378 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The essence of the complaint is that Santander sought to impose an early repayment charge (ERC) when they tried to replace the mortgage with one from another lender whilst their fixed interest product was still running.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5680378.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.