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American Express Services Europe Limited

Financial Ombudsman decision DRN-5678807 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

On 2 January 2025 Ms J requested to close her account with AESEL.Account closed or refused

Ms J complained to AESEL. She said they had made the process to obtain a credit refund unnecessarily difficult, and it had taken too long to resolve the matter.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5678807.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.