HSBC UK Bank Plc
Financial Ombudsman decision DRN-5677261 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
allowed several transactions to go through on his current account which took him into an unarranged overdraftUnauthorised transaction
HSBC caused Mr R some inconvenience by taking two months to send him the account terms and conditionsService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5677261.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.