MONZO BANK LIMITED
Financial Ombudsman decision DRN-5677034 Upheld
Upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Thu Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
I consider Mr A’s personal circumstances and vulnerability to be exacerbating factors in the trouble and upset he suffered.Support for vulnerable customers
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5677034.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.