HSBC UK Bank Plc
Financial Ombudsman decision DRN-5676751 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
HSBC has accepted that it shouldn’t have allowed Mr and Mrs D to continue using their overdraft in the same way in the period between September 2019 to December 2022 as it was unsustainable for them.Irresponsible lending
Mr and Mrs D have complained about the overdraft charges HSBC UK Bank Plc (“HSBC”) applied to their current account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5676751.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.