NewDay Ltd

Financial Ombudsman decision DRN-5673130 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Miss J complains that NewDay Ltd trading as Aqua (‘Aqua’) terminated her credit card account without warningAccount closed or refused

At the heart of this complaint is how Aqua communicated with Miss J, who was known to them as a vulnerable customerSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5673130.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.