Santander UK Plc
Financial Ombudsman decision DRN-5673052 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Oct 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
it did then allow a new rate to be applied without his signatureMortgage administration
Santander accepted that it had given Mr R reassurances that there would be no new deal applied to this mortgage without his consent, but then had applied a new deal to the mortgage.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5673052.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.