HSBC UK Bank Plc
Financial Ombudsman decision DRN-5672595 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
I’ve considered whether there were periods where HSBC continued charging Mr C even though it ought to have instead stepped in and taken corrective measures on the overdraft as it knew he was in financial difficulty or it ought to have realised this was the case.Irresponsible lending
Mr C has complained about the overdraft charges HSBC UK Bank Plc (“HSBC”) applied to his current account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5672595.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.