Barclays Bank UK PLC

Financial Ombudsman decision DRN-5672066 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Tesco has accepted that it was required to send a NOSIA to Mr A and that, because it failed to do so during a specific period, it was not allowed to apply fees and certain charges for that period of non- compliance.Charges and fees

Mr A is unhappy that Barclays Bank UK PLC trading as Tesco Bank (Tesco) won’t remove the default on his account after acknowledging it had failed to send a Notice of Sums in Arrears (NOSIA) letter.Credit file reporting

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5672066.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.