Barclays Bank UK PLC

Financial Ombudsman decision DRN-5667958 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Barclays raised a chargeback with O, which is the process of asking the merchant for a refund via the card scheme providerCard dispute or chargeback

I’ve also not seen it clearly told him the temporary credit was reversable.Complaint handling

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5667958.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.