Elderbridge Limited
Financial Ombudsman decision DRN-5663517 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Nov 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
it didn’t send them statements for their second charge secured loan each year or tell them how it was treating interest on the loanInterest and rates
Elderbridge has accepted that its communication with Mr and Mrs O over the years could have been betterComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5663517.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.