Santander UK Plc
Financial Ombudsman decision DRN-5663029 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr and Mrs S complain that Santander UK Plc did not treat them fairly when it took possession of their home and after it had taken possession.Mortgage administration
I do not consider that Santander is responsible for the contents of the property being cleared. But there has been some avoidable distress and inconvenience caused by its failure to communicate in a clear and fair way.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5663029.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.