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Virgin Media Mobile Finance Limited

Financial Ombudsman decision DRN-5660186 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Miss W complains that Virgin Media Mobile Finance Limited added late payment markers to her credit fileCredit file reporting

Miss W says she found it difficult to contact Virgin Media because all contact details had been removed from their website and call agents were incorrectly directing customers to O2.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5660186.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.