Nationwide Building Society

Financial Ombudsman decision DRN-5659276 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Credit file reporting

In the Ombudsman’s words

Nationwide placed blocks on Ms K's account and asked her to account for the payments received.Funds blocked or frozen

Nationwide placed blocks on Ms K's account and asked her to account for the payments received. Ms K provided Nationwide with evidence that she received the funds for a work visa application, but Nationwide deemed this to be insufficient proof of entitlement to the funds. It therefore closed her account and loaded an adverse fraud marker against her on the Cifas database.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5659276.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.