ACI-UK LIMITED

Financial Ombudsman decision DRN-5658377 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr J complained to ACI as they refused to provide him with the DOA, despite completing two subject access requests (SARs).Complaint handling

Mr J said under General Data Protection Regulations (GDPR) article 15 ACI had to provide the DOAData and privacy

Rules cited

FCA CONC (Consumer Credit sourcebook), UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5658377.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.