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Mortgage Advice Bureau Limited
Financial Ombudsman decision DRN-5657544 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
failed to give them correct and timely information about interest rate products for their mortgageMortgage administration
MAB offered £100 for poor service. I think that’s fair and reasonable in the circumstances.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5657544.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.