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Mortgage Advice Bureau Limited
Financial Ombudsman decision DRN-5657282 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Sep 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr B and Miss C are unhappy with how their application for a remortgage has been handled.Mortgage administration
They feel that broker A should have told them that she’d be out of the office given her leave was so close to the impending deadline.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5657282.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.