Santander UK Plc
Financial Ombudsman decision DRN-5656531 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
The essence of the complaint is that Mr L is unhappy with how Santander handled two promissory notes he sent it with the intention of using them as payment for arrears.Treatment in financial difficulty
Mr L’s complaint is about a mortgage he holds with Santander UK Plc.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5656531.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.