Firms › The Royal Bank of Scotland Plc ›
The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN-5656054 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Thu Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
allowed a third party to have access to her account informationIdentity checks and access
exacerbated by the nature of her relationship with her mother and then the bank’s handling of the situationComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5656054.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.