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The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN-5655481 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
He’s also said they failed to adequately explain how interest is charged on the overdraft he has with them.Interest and rates
Mr M complains about the level of service The Royal Bank of Scotland plc provided when he raised a complaint about the conduct of one of their advisers.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5655481.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.