Revolut Limited

Financial Ombudsman decision DRN-5653925 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs B’s complaint is about Revolut’s refusal to reimburse her money she says she lost due to a scam.APP scam refund refused

CEL say that Mrs B was vulnerable at the time of the scam due to her ill health which impacted her financially.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), Financial Services and Markets Act 2000, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5653925.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.