Starling Bank Limited

Financial Ombudsman decision DRN-5650690 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Starling received a fraud report and indemnity from another bank. The other bank said that their customer, K, had been the victim of a scamAPP scam refund refused

Mr S complains Starling Bank Limited unfairly closed his accountAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5650690.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.