Nationwide Building Society

Financial Ombudsman decision DRN-5649025 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Identity checks and access

In the Ombudsman’s words

Mr F complains Nationwide Building Society take too long to take overdraft interest charges from his account.Charges and fees

Mr F said this was a significant security breach as anyone could have seen his account details which were showing on the screen.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5649025.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.