HSBC UK Bank Plc
Financial Ombudsman decision DRN-5648298 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
transactions on her account to a gambling website that she had not madeUnauthorised transaction
caused her distress and inconvenience during its disputed transactions investigationComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5648298.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.