HSBC UK Bank Plc
Financial Ombudsman decision DRN-5648212 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr P is unhappy that, following a chargeback claim, HSBC UK Bank PLC (“HSBC”) debited money from his account without properly communicating the outcome of the claim or giving him sufficient notice.Card dispute or chargeback
Mr P clarified that his complaint was not about the chargeback outcome, which he accepted had been decided by VISA, but was about HSBC’s poor communication.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5648212.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.