Firms › Landmark Mortgages Limited ›

Landmark Mortgages Limited

Financial Ombudsman decision DRN-5648109 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Landmark didn’t make him aware of the implications of changing the payment date, and that it used overpayments to reduce his monthly payment rather than to reduce the term of the mortgage.Mortgage administration

Landmark should have been clearer about the choices open to him at the time. It shouldn’t have told him that the only option was reducing the payments not the term.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5648109.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.