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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-5648003 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

X says NatWest told her that if she removed the kitchen and bathroom before a valuation took place, it might reduce the amount she could borrow and a non-standard valuation would be required. She says that she was reassured by that on the basis that she could then re-apply for further funds once the kitchen and bathroom had been reinstatedProduct mis-sold

X complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (NatWest) misled her about whether she would be able to obtain additional borrowing on her mortgage, and then refused her application.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5648003.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.