Metro Bank PLC

Financial Ombudsman decision DRN-5645659 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr Q has complained Metro Bank PLC won’t refund him for gambling transactions he didn’t authorise.APP scam refund refused

I believe Metro has since decided to close Mr Q’s account as he presents a level of risk they do not wish to accept.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5645659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.