NewDay Ltd

Financial Ombudsman decision DRN-5642789 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Payment delayed or failed, Service failure

In the Ombudsman’s words

reimbursed any incorrectly charged interest and feesCharges and fees

corrected the credit file reporting for the accountCredit file reporting

Miss G was unhappy with the service she’d received from NewDay surrounding a payment she’d made to NewDay that NewDay hadn’t acknowledged and which was missingPayment delayed or failed

NewDay acknowledged that Miss G had experienced several instances of poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5642789.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.