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Financial Ombudsman decision DRN-5642767 Not upheld
Not upheldoutcome, as published by the Ombudsman
£12redress stated in the decision
Wed Oct 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
he’s in arrears by £12.17 which is wrongTreatment in financial difficulty
failed to provide transparency regarding their debt collection practicesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5642767.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.