Santander UK Plc
Financial Ombudsman decision DRN-5640761 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Miss G complains that Santander UK Plc (Santander) was failed to support her when she became reliant on, and struggled to repay, her overdraft facility.Irresponsible lending
In 2024, Miss G complained that Santander had failed to support her when she struggled to repay her overdraft facility, and that the interest and charges applied had contributed to her financial difficulties.Charges and fees
Rules cited
Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5640761.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.